Return & Refund Policy

At Kossto, your satisfaction is our priority.


If you are not fully satisfied with your purchase, we’re here to help.

Please read our return & refund policy carefully.

⭐ 1. Eligibility for Returns

You may request a return if:

  • The product is damaged, defective, or incorrect on arrival.
  • You received a different item than what you ordered.
  • The product is unused, unwashed, and in its original packaging.

❗ Returns are accepted within 7 days of delivery.

⭐ 4. Refund Policy

Once we receive and inspect your returned product:

  • If approved, your refund will be initiated within 3–7 working days.
  • Refund will be credited to your original payment method or store credit, based on your preference.

⭐ 6. Order Cancellation

You may cancel your order before it is shipped.

Once shipped, the order cannot be cancelled. However, you may request a return after delivery.