Return & Refund Policy
At Kossto, your satisfaction is our priority.
If you are not fully satisfied with your purchase, we’re here to help.
Please read our return & refund policy carefully.
⭐ 1. Eligibility for Returns
You may request a return if:
- The product is damaged, defective, or incorrect on arrival.
- You received a different item than what you ordered.
- The product is unused, unwashed, and in its original packaging.
❗ Returns are accepted within 7 days of delivery.
⭐ 4. Refund Policy
Once we receive and inspect your returned product:
- If approved, your refund will be initiated within 3–7 working days.
- Refund will be credited to your original payment method or store credit, based on your preference.
⭐ 6. Order Cancellation
You may cancel your order before it is shipped.
Once shipped, the order cannot be cancelled. However, you may request a return after delivery.