FAQ's
⭐ Frequently Asked Questions(FAQ) – Kossto
Welcome to the Kossto FAQ section!
Here you’ll find answers to the most common questions about our orthopedicproducts, orders, delivery, returns, and more.
If you need further help, feel free to contact our supportteam anytime.
⭐ 1. About Our Products
Yes. All our orthopedic products are designed using safe, skin-friendly materials and ergonomic designs. They provide reliable support and comfort for daily use.
Yes, they are designed for daily use. However, we recommend using them for 1–3 hours a day initially to let your body adjust.
Yes, most products are available in multiple sizes. Size details are mentioned on each product page.
Most cushions come with removable, washable covers. Please check the product description for care instructions.
⭐ 2. Ordering & Payment
Simply select your product, choose the size, add it to your cart, and proceed checkout.
We accept:
- UPI
- Debit/Credit Cards
- Net Banking
- Cash on Delivery (if available in your area)
You will receive a confirmation message and email immediately after placing your order.
⭐ 3. Shipping & Delivery
Delivery usually takes 3–7 working days, depending on your location.
Yes. You will receive tracking information once your order is shipped.
Yes, we ship across India.
⭐ 4. Returns & Refunds
You can request a return within 7 days of delivery for damaged, defective, or incorrect items. (See our Return Policy page for full details.)
After we receive and inspect your returned product, refunds are processed within 3–7 working days.
Yes, replacements are available for eligible items depending on stock availability.
⭐ 5. Customer Support
You can reach us at:
📧 Email: mykossto@gmail.com, support@kossto.com,
📞 Phone:
🏢 Address: 476, Patparganj, industrial area, delhi
Monday to Saturday, 10:00 AM – 6:00 PM.
⭐ 6. Other Common Questions
Yes, all our products are unisex unless mentioned otherwise.
Yes! We run discounts from time to time. Stay updated on our website and social media.
Size charts are available on each product page to help you select the perfect fit.